Improvements in hotel technology have been enabling properties to think less about the behind the scenes processes and concentrate more on guests.

Two years ago about a quarter of US hotels were using pen and paper to manage their properties but, fast forward to 2017 an...

In the past six months I’ve written about increasing hotel brand fees (Hotel Loyalty Rate Analysis) and increasing loyalty fees (The Great Loyalty Rate Debate).

Both articles prompted some very interesting and much needed industry debate about how best to proactively ma...